Product designer and UX design manager with 20+ years building products and teams at Google, Salesforce, and startups. Currently leading design strategy for Google Drive's AI transformation, defining interaction models for capabilities that don't have established conventions yet.
Work Experience
Google · Boulder, CO10/2021 — Present
Design Manager, Google Drive
Design strategy lead for Drive’s AI investments, defining AI-native interaction models for a billion-user platform.
Authored the foundational UX brief for AI Mode that framed the vision and guiding principles. Took the MVP from pitch to internal testing in under two months, securing SVP-level buy-in for a unified, conversational analysis experience that connects finding to understanding.
Led UX strategy and hands-on design across Drive’s AI transformation: AI Mode, AI Overviews, PDF and video summaries, and early-stage agentic capabilities. Ran cross-functional design sprints shaping the 2024–2026 AI roadmaps.
Drove a 17% increase in AI 28-day MAU through Homepage Inline Summaries. Directed Help Me Organize to Alpha with a 96% user helpfulness rating. Shipped Mobile Homepage redesign (40% hit rate increase, 2.5x engagement), file selection improvements (~80% CTR, 3x time reduction), Mobile Scanner improvements (20% scan increase, Pixel 8 feature), and the Drive video player serving 8M views/day.
Assumed Director-level responsibilities in 2024, scaling from 6 to 14 direct reports across 6 product areas. Oversaw 26 GA launches in 2023 and 85+ in 2024. Team’s accessibility remediation helped win back a $17M enterprise contract renewal.
Built functional prototypes in code to validate direction before committing engineering resources, including a Chrome extension emulating AI Mode pre-launch and responsive Gemini-in-Workspace typography behavior. Maintained 100+ design critique reviews annually. Team owns the Drive Figma component library used by 100+ teams across Google.
Supported 3 direct report promotions in 2024 and 5 additional promotions since 2018. Manager survey scores consistently among the highest at Google. Currently implementing a team-wide AI literacy program covering LLM fundamentals, non-deterministic design, agentic patterns, and eval integration.
Google · Boulder, CO08/2019 — 10/2021
Staff Designer, Google Drive
Information Governance UX lead for Drive’s highest-priority enterprise initiatives.
Co-founded and co-authored the charter for the Drive Advisory Board, a quarterly forum with enterprise customers and regional technology leaders that directly informed product investment and roadmap decisions.
Led UX for Drive Labels, an enterprise classification system spanning Drive, Docs, Sheets, and Slides, from Beta through GA. Delivered specs, full-fidelity prototypes, and UX approvals that unblocked a 9-figure multi-year enterprise contract.
Labels grew to thousands of customers, classifying millions of items in year one, with DLP integration scanning billions of items. Featured in Google Cloud Next keynote. Co-presented work to Forrester analysts.
Led InfoGov design strategy across Client-Side Encryption, Labels, Counter-abuse, and Data Loss Prevention (6+ designers).
Google · Boulder, CO07/2016 — 08/2019
Lead Designer & Manager, Google Drive
Led an 8-person UX team while maintaining hands-on IC design leadership.
Authored UX strategy for Drive’s overlapping desktop sync products (Backup & Sync and Drive File Stream, 30M+ users) that drove a clearer near-term distinction between them and argued for their eventual convergence on a single file-streaming approach, validated years later when the products merged into Drive for Desktop.
Stepped in as interim PM for Backup & Sync when the PM departed pre-launch, managing cross-product-area negotiations and resolving 97 technical and UX issues to ship on time.
Established team critique culture, design review processes, and quality standards that became the operational foundation for Drive UX. Hands-on design system contributions included tokenization of the Drive typography system.
Salesforce · San Francisco, CA10/2013 — 07/2016
Principal Product Designer
Led Salesforce1 mobile design across iOS, Android, Windows, and web (1M+ MAU). Co-created the Lightning Design System, now adopted across Salesforce’s product portfolio.
Built Salesforce’s first dedicated mobile UX team (3–5 reports) and defined the cross-product roadmap, closing functionality gaps between desktop and mobile.
Co-created the Lightning Design System and led its extension from mobile into the desktop platform, working across every first-party product team (Sales, Service, Platform, Community, Data Cloud, etc.).
Initiated and led the design track of “Adapt” (20+ designers), the largest coordinated UX effort in Salesforce’s history at that time: a pattern-by-pattern modernization of the legacy UI into the Lightning Experience.
Presented UX strategy directly to CEO Marc Benioff on three occasions. Provided daily design updates to co-founder Parker Harris and orchestrated the Product Experience section of monthly executive sprint reviews.
Co-presented “Salesforce1: Developing at Enterprise Scale” at JSConf US 2014.
Salesforce · San Francisco, CA10/2011 — 09/2013
Lead Product Designer
Designed and launched Salesforce1 mobile and co-created one of the first code-based design systems.
Defined the global record layout primitives and IA structure for Salesforce1 mobile, used across 40+ scrum teams. Participated in daily standups with co-founder Parker Harris from the initial war room through launch. Work resulted in two US design patents: USD743999S1, USD744000S1.
Co-created the Salesforce1 Living Style Guide, a code-based design system built before the practice was standardized across the industry. Precursor to the Lightning Design System.
Took over leadership of the design systems UX team (~7 reports) after being nominated by the departing team lead. First management role.
Earlier Roles
Startups2003 — 2011
Eight years across five startups, three acquisitions
The era that taught me to do whatever it takes: design, code, write, win, lose, and ship products.
Lead UX Designer
SafetyWeb
Denver, CO08/2010 — 10/2011
Acquired by Experian
Led design for cloud-based online safety platform across web and mobile apps (iOS & Android). Directed the work of a junior designer. Managed a contractor.
UX Designer
FamilyLink
Provo, UT04/2009 — 08/2010
Designed web, iPhone, and Facebook apps for a family social platform with 80M+ users and 20M MAU.
UX Designer
HiveLive
Boulder, CO09/2007 — 04/2009
Acquired by RightNow Technologies
Sole UX designer on enterprise social software platform. Embedded with engineering. Learned agile development methodology.
Co-founder
ProtectMyPhotos
Boulder, CO01/2005 — 08/2007
Co-founded an automated photo backup service. Sole designer and front-end developer. Secured deals with ArcSoft and Best Buy.
Design & Front-end Generalist
Pearl Street Software
Boulder, CO04/2003 — 08/2007
Acquired by MyHeritage
First professional design role. Graphic, packaging, web, and Windows native app UX design, plus front-end development, technical documentation writer, customer support, and administrative assistant for family history software.